Política de frete

Shipping Policy

Order processing & cut-off time

  • Orders placed before 2:00 PM PST (Los Angeles time, GMT−8) on business days will begin processing the same day. Orders placed after 2:00 PM PST will begin processing the next business day.

  • Standard handling time is 1–5 business days, depending on product availability and order volume.

  • We process orders Monday–Saturday; carriers collect shipments Monday–Friday. Public holidays are excluded.

Shipping methods & transit time

  • We ship internationally via major carriers (e.g., DHL, FedEx, UPS, local carriers). Available service options are presented at checkout.

  • After dispatch, typical transit time is 7–15 business days for most international destinations. Domestic transit may be shorter depending on service chosen.

  • Shipments are dispatched Monday–Friday (excluding local/public holidays). Transit estimates are provided as business days.

Total delivery time (processing + transit)

  • Total estimated delivery = Handling (1–5 business days) + Transit (7–15 business days).

  • For most orders, expect delivery within 8–20 business days from order placement.

  • You will receive a shipping confirmation email with tracking information once your order ships.

Shipping costs & import duties

  • Shipping fees are calculated at checkout based on destination, weight, size and service level.

  • Customers are responsible for all import taxes, duties, VAT and brokerage fees levied by the destination country. These charges are not included in our prices or shipping charges.

Address accuracy & changes

  • Please verify your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

  • Address changes must be submitted before the order is dispatched. Once an order has shipped, address changes cannot be guaranteed.

Lost, missing or damaged shipments — reporting & claims

  • Damaged on arrival: retain packaging and damaged goods, take photos, and contact us within 7 calendar days of delivery.

  • Missing / not delivered: if tracking shows no delivery within 30 business days from the ship date, contact us to open an investigation with the carrier.

  • For any claim we require: order number, tracking number, delivery address, description of issue and photographic evidence (for damages). We will assist with carrier claims and, where appropriate, a replacement or credit in accordance with our Refund Policy.

Refused shipments & returns from customs

If a shipment is refused or returned to us due to unpaid duties, incorrect address, or customer refusal, the customer is responsible for return shipping and any associated fees. Refunds (if applicable) will be issued per our Refund Policy and may be subject to restocking or processing fees.

Exceptions & delays

  • Delivery estimates are not guaranteed and may be extended by customs processing, local holidays, extreme weather, carrier capacity issues, or other events beyond our control. Remote or rural destinations may require additional transit time.

Insurance & declared value

  • Shipments are declared at their actual value for customs unless instructed otherwise. If you require additional insurance or specific customs documentation, contact us before purchase. Liability for loss or damage is limited to carrier and/or declared value subject to carrier terms.

Tracking & communication

  • A tracking number is emailed when your order is dispatched. Tracking activation can take up to 24–48 hours after dispatch.

  • If you have concerns about a shipment, please check the carrier tracking first, then contact us with order and tracking details.

Contact us

For shipping questions, updates or to report problems, contact:
Email: sales@jdyperformance.com

Tel: +86-18502911566

(Refer to our Refund & Returns Policy for return authorisation and refund rules.)

Thank you for choosing our products and services!